Responsibilities:

• The overall scheduling and management of client rotas
• Regular communication with carers and clients
• Coordination with carers to deliver high quality care and support to clients
• Participate in the on-call rota
• Assist in the completion of audits and subsequent action plans to improve business processes
• Support the Registered Manager
• Seize opportunities to assist in other areas of the business that match your skillset, such as completing assessments or representing the company at external events
• Planning and assisting the team of care delivery of all required care services within the given area.
• Doing tasks happily being an integral part of the branch office team
• Supervising staff trainings and solving their daily bases questions
• If needed, ability to work without supervision and according to business demand.
• Be there for emergencies to accept packages and assess immediately.
• Co-ordinate, plan and manage ensuring adequate staff cover- ensure changes are reflected a soon as possible on the roistering system.
• Ensure that work undertaken is conducted in a manner which is safe to staff and service users.
• Maintain a good level of communication with all relevant parties involved in the provision of service users’ care.
• Working with other members of the administration team to ensure high quality service provision.
• Accepting and processing changes and amendments to existing care packages.