Terms and Conditions | Black Horse Care

August 1, 2026
6:20 am

Please read these terms and conditions carefully before using our website or enquiring about our services. By accessing this website or contacting Black Horse Care, you agree to be bound by these terms.

1. About us

This website is operated by Black Horse Care Limited (“we”, “us”, “our”). We are a home care provider registered in England.

Registered office: Jhumat House, 160 London Road, Barking, IG11 8BB, United Kingdom
Contact: +44 333 004 0106 · enquiries@blackhorsecare.com

2. About these terms

These terms govern your use of our website (blackhorsecare.com) and any enquiry you make through it. They do not form the contract for the provision of care itself. If you go on to receive care services from us, a separate written care agreement will be provided, which will set out the specific terms of your care, including services, fees, and cancellation arrangements. That care agreement will take precedence over these website terms in relation to the care we provide.

3. Use of our website

You may use our website for lawful purposes only. You agree not to:

Use the website in any way that breaches applicable laws or regulations
Attempt to gain unauthorised access to the website, its server, or any connected system
Introduce viruses, malware, or other harmful material
Misuse the website by knowingly introducing anything malicious or technologically harmful
Copy, reproduce, or redistribute content from the website without our written permission

We reserve the right to restrict or withdraw access to our website at any time.

4. Enquiries and care assessments

Information provided on this website is for general guidance only. Any enquiry you make, or any free care assessment we carry out, does not create a binding contract for care. Care services only begin once a written care agreement has been signed by both parties.

We aim to respond to enquiries promptly but cannot guarantee availability of specific services or carers at any given time.

5. Information on this website

We take care to ensure the information on our website is accurate and up to date. However:

The content is provided for general information only and does not constitute medical, legal, or financial advice.
Any health or care information should not be relied upon as a substitute for professional advice from a qualified healthcare professional, GP, or your local authority.
We make no warranties that the website will be uninterrupted, error-free, or free of viruses.
We may update or change the content of the website at any time without notice.

If you have concerns about a person’s health or safety, please contact a GP, NHS 111, or the emergency services on 999.

6. Intellectual property

All content on this website, including text, graphics, logos, images, and design, is owned by or licensed to Black Horse Care Limited and is protected by copyright and other intellectual property laws. You may not use, copy, or reproduce any content without our prior written consent.

7. Links to other websites

Our website may contain links to third-party websites for your convenience or reference (for example, the NHS, government services, or charities). These links are provided for information only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

8. Data protection and privacy

We take your privacy seriously and handle personal data in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Because we provide care services, we may handle sensitive personal information (including health information) with appropriate care and safeguards.

Details of how we collect, use, store, and protect your personal data are set out in our separate Privacy Policy. Please read it carefully.

9. Limitation of liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded or limited under applicable law.

Subject to the above, and to the fullest extent permitted by law:

We provide our website on an “as is” basis and make no representations or warranties of any kind about its operation or the information on it.
We will not be liable for any loss or damage arising from your use of, or inability to use, our website, or from reliance on any content on it.
These website terms do not affect your legal rights as a consumer, or any rights and obligations set out in a signed care agreement.

10. Complaints and feedback

We are committed to providing high-quality, compassionate care and welcome your feedback. If you have a concern or complaint, please contact us on +44 333 004 0106 or at enquiries@blackhorsecare.com, and we will do our best to put things right.

As a CQC-regulated provider, we also follow a formal complaints procedure, details of which are available on request and are provided to all clients receiving care.

11. Changes to these terms

We may update these terms from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after any change means you accept the revised terms.

12. Governing law

These terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.